Sonder bankruptcy: what to do if you booked a Marriott stay

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• Why Sonder is shutting down and what Chapter 7 implies for travelers
• How cancellations are affecting current guests and reservations
• Clear steps to pursue a refund now
  • What to include in a card dispute
• If you’re currently in a Sonder property: immediate actions
• Steps if you have an upcoming Sonder reservation booked via Marriott
• Alternative lodging options and assistance available now

Marriott has ended its licensing deal with Sonder, and the short-term rental operator says it will wind down operations and pursue Chapter 7 liquidation in the U.S. The move has left guests scrambling for new rooms, refunds in limbo, and loyalty members unsure how to recover prepaid charges. Below is practical guidance on what travelers should do now, who is responsible for refunds, and which services are stepping in to help.

Why Sonder is shutting down and what Chapter 7 implies for travelers

Sonder’s leadership confirmed the company will halt operations immediately and begin a Chapter 7 liquidation process. That means assets will be sold to pay creditors, and many customer-facing functions are likely to stop quickly.

The termination of Marriott’s licensing agreement triggered abrupt cancellations for stays booked through Marriott channels. Marriott said it can no longer continue reservations for Sonder properties after the split.

For guests, liquidation typically slows or complicates refunds. When a third party handled the charge, the payment path is often less direct than when the hotel brand billed the card.

How cancellations are affecting current guests and reservations

Travelers who were asked to check out at short notice face two main problems: finding last-minute lodging and managing costs. Same-day rates in major cities can be expensive.

• Guests have reported receiving emails from Marriott asking them to vacate Sonder properties.
• Marriott says it will process refunds for the unused portion of stays that were booked through its channels.
• Rebooking help from Marriott is available, but discounted replacement rates are not guaranteed.

One traveler who booked a nonrefundable stay through a partner website said their reservation was canceled less than 24 hours before arrival. Marriott offered points to rebook, but the guest had to pay cash for the remaining nights and still awaits a refund for the original booking.

Clear steps to pursue a refund now

Because Sonder processed payments for many bookings, the most reliable path to a quick refund is often through your credit card issuer. Follow this checklist:

1. Contact your credit card company and open a dispute for the charge tied to the canceled Sonder reservation.
2. Keep all emails, reservation numbers, and screenshots showing the cancellation and any communication from Marriott or Sonder.
3. Call Marriott to report the issue and ask for written confirmation that your original Sonder booking will be refunded.
4. If you used points, check Marriott Bonvoy account activity and ask Marriott how points will be reinstated.
5. Document any extra expenses you incur while securing alternative lodging. These records may help with future claims.

Marriott has stated it will assist in facilitating refunds initiated by guests because Marriott didn’t charge the card for the original booking. That means the fastest route is usually a chargeback with your card issuer.

What to include in a card dispute

• Reservation confirmation and cancellation notice.
• Proof of payment (card statement showing the prepayment).
• Receipts for replacement lodging if you paid out of pocket.
• Copies of any correspondence with Marriott or Sonder.

If you’re currently in a Sonder property: immediate actions

If staff ask you to leave, start by contacting Marriott Reservations. In the U.S. and Canada, Marriott’s Customer Support can be reached at 1-800-535-4028.

Ask Marriott to:

• Confirm reimbursement for the unused nights.
• Assist with rebooking at nearby Marriott properties.
• Provide a written record of their guidance to support your dispute with your credit card issuer.

Expect variable outcomes. Some guests report getting quick assistance; others say they still pay higher day-of rates when rebooking.

Steps if you have an upcoming Sonder reservation booked via Marriott

If your upcoming stay was booked through Marriott channels, cancel the reservation and immediately start a dispute through your card issuer. That approach usually gives the best chance for a timely refund.

• Contact Marriott to rebook or ask for help finding alternatives.
• File a chargeback with your credit card company for the original transaction.
• Retain proof of cancellation and any communications about reimbursements.

TPG and other outlets have asked Marriott for clarity about what Bonvoy members can expect. Watch for updates if you rely on loyalty benefits for rebooking or compensation.

Alternative lodging options and assistance available now

Several companies have announced offers to help travelers affected by Sonder’s closure. These options can reduce stress while you secure new plans.

• TrustedHousesitters is offering a complimentary Standard Sitter membership through January 2026 for travelers whose plans were disrupted. The program connects pet-loving sitters with homeowners and may be useful for longer stays.
• Landing is providing a $500 discount for impacted guests, with a two-night minimum on furnished apartment stays in many U.S. cities.
• Using points and miles can lower the cost of last-minute bookings. Check current deals on points redemption and promotions to find relief.

Keep all receipts and confirmations when you use these options, as they may be needed for reimbursement claims.