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- What is changing and why it matters for Global Entry members
- When the switch will occur and what travelers should do first
- How the new CBP app will work at U.S. ports of entry
- Renewals, enrollment interviews and Trusted Traveler account tips
- Privacy and security: what to expect from the new app
- Troubleshooting common problems during the transition
- How the change affects frequent flyers and international travelers
- What to watch for next from CBP
U.S. travelers who use Global Entry should prepare for a change to the way they access their arrival privileges. The standalone Global Entry mobile app is being replaced by a consolidated CBP application. That switch will affect how members display digital passes, submit declarations and interact with officers at ports of entry.
What is changing and why it matters for Global Entry members
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Customs and Border Protection (CBP) is moving Global Entry features into a single, unified app. The goal is to simplify traveler services and reduce app fragmentation.
- One app for multiple services: Functions now split across different tools will be centralized.
- Smoother updates: A single code base should let CBP push security and feature updates faster.
- Same membership benefits: Global Entry privileges, including TSA PreCheck eligibility, remain tied to your Trusted Traveler Program status.
When the switch will occur and what travelers should do first
CBP will publish exact dates and rollout windows. Expect phased launches and in-app prompts to migrate data.
- Watch the email tied to your Trusted Traveler account for official notices.
- Keep your passport and Known Traveler Number current in your TTP account.
- Update your phone’s operating system and free up storage before installing the new app.
Quick preparation checklist
- Note your Global Entry membership number (PASSID).
- Screenshot any saved digital passes in the old app, if you want a backup.
- Confirm your phone supports biometric sign-in (Face ID/Touch ID) for secure login.
How the new CBP app will work at U.S. ports of entry
The replacement app will handle the digital steps travelers now complete on the Global Entry app. Expect familiar features, but consolidated into a single interface.
- Digital arrival passes: The app will display QR codes or digital receipts for officers and kiosks.
- Customs declarations: You can submit your declaration information in advance or at the airport.
- Biometric options: Face or fingerprint unlock will likely be used for app sign-in and session security.
Alternatives if you can’t use the app
- Use automated Global Entry kiosks at participating airports.
- Submit a paper declaration and see an officer directly.
- Consider the Mobile Passport Control app where accepted for quick lines without Global Entry.
Renewals, enrollment interviews and Trusted Traveler account tips
Membership management still lives with the Trusted Traveler Programs (TTP) portal. The app change does not replace the enrollment system.
- Renewals: Continue to apply through your TTP account online.
- Interviews: If required, schedule interviews the same way via your TTP dashboard.
- Profile updates: Update passport info and citizenship documents in TTP before travel.
Privacy and security: what to expect from the new app
CBP emphasizes secure data handling for traveler apps. The new app will likely use encryption and device-level protections.
- Use strong, unique passwords for your TTP account.
- Enable two-factor authentication if offered.
- Delete the old Global Entry app after the migration is complete.
Important: Watch for official CBP messages explaining where your personal data is stored and how downloads or exports will work.
Troubleshooting common problems during the transition
App transitions often create temporary hiccups. Here are steps to resolve frequent issues quickly.
- If your digital pass won’t display, log out and log back in, then force-close the app.
- If the new app can’t verify your membership, check the TTP portal for account holds or expired documents.
- For kiosk delays, be ready to use the paper declaration and speak to a customs officer.
Where to get official help
- Visit CBP’s website for official guidance and migration FAQs.
- Use the TTP help center for account and renewal issues.
- Contact CBP traveler support via published phone numbers or at airport CBP booths for urgent problems.
How the change affects frequent flyers and international travelers
Frequent travelers should see long-term benefits after a brief adjustment period. The unified app aims to reduce friction across U.S. entry points.
- Fewer apps to manage on your phone.
- Faster security and customs flows as features mature.
- Centralized notifications for renewals, interviews and policy changes.
What to watch for next from CBP
Expect staged rollouts, support articles and email alerts. Official channels will explain exact timelines and the migration process.
- Check CBP’s official social channels and website for launch dates.
- Review in-app prompts carefully during onboarding to avoid missing permissions.
- Keep an eye on travel forums for tips from users who migrate early.
